Business analysis (BA) is an important business operation, and with some coordinated effort, it can become an efficient and valuable business service. This book takes you through the creation and management of a BA service, from setting strategy to recruiting business analysts, to continuous improvement, through to useful supporting tools and technology. Top tips, case studies and worked examples are included throughout. This book complements the bestselling BCS books 'Business Analysis' and 'Business Analysis Techniques.' | Delivering Business Analysis by Debra Paul, Paperback | Indigo Chapters