This accessible guide helps school staff members with the difficult issue of how to effectively listen and respond to pupils and staff in need of support. It covers questions such as 'what if I don't know what to say?', 'what if I don't have time?' and 'what about confidentiality?', as well as helping with issues such as bullying and self-harm. | Essential Listening Skills for Busy School Staff by Nick Luxmoore, Paperback | Indigo Chapters